Refund policy

Return and Refund Policy

Thank you for choosing Smashed Drynks, Trading as Drink Natural, as your preferred source for premium beverages. We are committed to providing you with high-quality products and exceptional customer service. Please read our return and refund policy carefully to understand your rights and responsibilities when purchasing from us.

1. Returns

If you are not completely satisfied with your purchase, we offer a hassle-free return process for eligible items. To be eligible for a return, the following conditions must be met:

  • The item must be in its original packaging, unopened, and unused.
  • You must initiate the return process within 14 days of receiving the product.
  • Proof of purchase, such as a receipt or order confirmation, is required.

To initiate a return, please contact our customer service team at orders@smasheddrinks.co.uk . Our team will guide you through the return process and provide you with a return authorization number (RAN), which must be included with your returned item.

Once we receive the returned item and verify its eligibility, we will process your refund using the original method of payment. Please note that shipping costs are non-refundable, and you will be responsible for return shipping expenses unless the return is due to our error.

2. Refunds

Refunds will be issued for eligible returns within 7-10 business days of receiving the returned item. The refund amount will be equal to the purchase price of the returned item, minus any applicable restocking fees or deductions as outlined in this policy.

3. Damaged or Defective Items

In the unlikely event that you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. We may request photographic evidence of the damage or defect to expedite the resolution process.

4. Exchanges

At this time, we do not offer exchanges for returned items. If you wish to exchange an item for a different product, please initiate a return as outlined above and place a new order for the desired item.

5. Non-Returnable Items

Certain items are not eligible for return or refund, including:

  • Perishable goods such as food and beverages.
  • Items that have been opened or used.
  • Custom or personalized products.
  • Gift cards.

6. Changes to this Policy

We reserve the right to modify or update this return and refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

If you have any questions or concerns regarding our return and refund policy, please contact us at orders@smasheddrinks.co.uk Our dedicated team is here to assist you and ensure your satisfaction with every purchase.

Thank you for choosing Smashed Drynks, Trading as Drink Natural.

Smashed Drynks, Trading as Drink Natural 3 Spartan Way, Low Moor, Bradford, BD12 0RY